Legal

Appointment Terms
& Policies

Please review our policies before booking. By scheduling an appointment, you agree to the terms outlined below.

Last updated: August 2026

Appointments & Scheduling

All services are by appointment only. Walk-ins are not accepted.
Appointments are confirmed via phone or email within 24 hours of booking.
Please arrive within 15 minutes of your scheduled time. Late arrivals may result in rescheduling.
We reserve the right to adjust service scope upon vehicle inspection if the condition differs significantly from what was described.
Estimated service durations are approximate. Complex jobs may require additional time.

Cancellations made more than 24 hours before your appointment receive a full refund of your deposit.
Cancellations within 24 hours of your appointment forfeit the deposit.
Same-day cancellations or no-shows forfeit the deposit entirely.
Rescheduling is available online up to 24 hours before your appointment. Within 24 hours, please call us to reschedule.
All appointments are subject to cancellation or rescheduling at the discretion of Spokane Valley Detailing LLC. If we need to cancel or reschedule your appointment, any deposit paid will be applied to your rescheduled service or fully refunded.

A deposit is required to secure all appointments. The deposit is applied to your final service balance.
We accept all major credit cards, Apple Pay, Google Pay, and cash. Payment is due upon completion of service.
Final pricing is confirmed after vehicle inspection. Estimates provided online are ranges, not guarantees.
Additional charges may apply for extreme condition vehicles, excessive pet hair, biohazard material, or undisclosed damage.
Deposits are non-refundable for no-shows or cancellations made within 24 hours.

We treat every vehicle with the utmost care. However, Spokane Valley Detailing is not responsible for pre-existing damage, loose trim, or fragile accessories.
Clients are encouraged to remove personal belongings before the appointment.
We are not liable for items left in the vehicle during service.
In the rare event of damage caused by our team, we will work with you to resolve it fairly and promptly.
Customers acknowledge that Spokane Valley Detailing's total liability for any claim shall not exceed the amount paid for the specific service in question.
Ceramic coating and paint correction results may vary based on the original paint condition and previous repairs.

A pre-service inspection will be conducted to document existing damage, scratches, swirl marks, and paint condition. Customers will be asked to acknowledge this inspection before work begins.
Cleaning and paint correction may make certain pre-existing defects more visible once dirt and surface oils are removed.
Spokane Valley Detailing is not responsible for pre-existing damage or defects discovered during or after service.

Ceramic coatings improve gloss, hydrophobic performance, and chemical resistance. They make maintenance easier but do NOT make the vehicle scratch-proof.
Ceramic coatings do NOT prevent rock chips, prevent all swirl marks, or eliminate the need for proper washing techniques.
Improper maintenance, automatic car washes, or harsh chemicals may reduce coating longevity.
Curing conditions (temperature, humidity, moisture exposure) may impact performance. Customers must follow provided aftercare instructions.
Coating warranty is void if aftercare instructions are not followed or if the vehicle is treated with abrasive compounds.

Some stains, odors, or discoloration may be permanent due to dye transfer, chemical damage, burns, mold, or excessive wear.
We do not guarantee complete removal of all stains or odors, particularly those that have penetrated deeply into fabric or carpet fibers.
Biohazard materials (bodily fluids, mold infestations) may incur additional charges and require specialized treatment.

We are not responsible for pre-existing electrical faults, malfunctioning sensors, battery issues, or check engine lights.
If sensitive areas are disclosed before service, we will take appropriate precautions.
Customers must disclose any known mechanical or electrical issues before service begins.

Unless explicitly quoted, the following are not included in standard detailing services: seat removal, undercarriage cleaning, wheel well detailing, spare tire area cleaning, and headliner spot cleaning (due to sagging risk).
Engine bay cleaning is available as a separate add-on service only.

We reserve the right to reschedule services if weather conditions are unsafe or unsuitable for optimal results.
Mobile and pickup/delivery services may be rescheduled due to road conditions, extreme temperatures, or precipitation.
We are not liable for delays or cancellations caused by circumstances beyond our reasonable control.

Detailing does not restore paint that has been damaged beyond surface level (e.g., clear coat failure, rust).
We cannot guarantee removal of deep scratches, hard water spots etched into glass, or stains that have permanently set.
Results from paint correction depend on paint thickness, type, and prior polishing history.
Ceramic coatings require proper vehicle preparation and must be maintained per our care instructions to retain warranty.
We reserve the right to decline service on vehicles with conditions that may pose a health or safety risk to our team.

If you are not happy with the results, contact us within 24 hours of your appointment and we will reclean or redo the job — free.
We do not offer cash refunds. The only exception is fraud or accidental billing, which will be refunded in full.
Chargebacks or disputes filed without first contacting us will void any service warranty.
Any disputes shall be resolved through binding arbitration in Spokane County, Washington, under applicable AAA rules.
By booking a service, you consent to receive SMS/text reminders and service updates. Message and data rates may apply. Reply STOP to opt out.
Reach us at (509) 312-7693 or service@spokanevalleydetailing.com.

Questions about our policies?