Privacy Policy

1. Information We Collect

When you book a service, submit a quote request, or contact us, we may collect the following personal information:

• Full name, email address, and phone number
• Vehicle information (year, make, model)
• Appointment date and service preferences
• Payment information (processed securely through Stripe — we do not store card details)
• Photos submitted via our gallery or service documentation

2. How We Use Your Information

We use your information solely to operate and improve our services:

• Schedule and confirm appointments
• Send booking confirmations, reminders, and follow-ups via email
• Process payments and issue invoices
• Respond to inquiries and support requests
• Send SMS appointment reminders and service updates
• Improve our website and service offerings

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share data only with trusted service providers (such as Stripe for payment processing and Google for calendar and email) who are bound by confidentiality agreements and only process your data on our behalf.

4. Data Security

We take reasonable precautions to protect your personal information. All payment transactions are encrypted and processed through Stripe, a PCI-DSS compliant payment processor. However, no method of transmission over the internet is 100% secure.

5. Cookies & Analytics

Our website may use cookies or analytics tools to understand how visitors use the site. This data is aggregated and anonymous. You may disable cookies in your browser settings without affecting your ability to book services.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Ask us to correct or delete your data
• Opt out of marketing emails at any time using the unsubscribe link

To exercise any of these rights, email us at service@spokanevalleydetailing.com.

8. SMS Communications

By providing your phone number, you consent to receive SMS/text message reminders, appointment confirmations, and service updates from Spokane Valley Detailing. Message and data rates may apply. You may opt out at any time by replying STOP to any message or contacting us at service@spokanevalleydetailing.com.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: